Financial Freedom Happens Here – and it starts with YOU.
At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. We are looking for qualified customer service professionals who have a desire to take the first step in helping our members live financially free!
Start your journey in our East Orlando Contact Center, located at 3087 N. Alafaya Trail. We offer a starting pay of $19.00/hour, along with a monthly performance incentive. All new crew members are required to work onsite for the first six months to ensure full training and integration into our service model. After six months, based on performance, hybrid or remote flexibility may become available.
Our Contact Center operates:
Monday through Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 3:00 PM
Schedules are assigned through a shift bid process based on business needs and performance.
Your Role in Our Mission:
Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy.
Assist members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more.
Promote FAIRWINDS products and services by identifying member needs and recommending solutions that support their financial goals.
Educate members on digital tools such as our mobile app and online banking platform to help them bank confidently and independently.
Maintain accurate and thorough documentation of member interactions using internal systems and follow up as needed to ensure resolution.
Meet performance goals related to service quality, productivity, and member satisfaction.
Uphold compliance and security standards by following policies, procedures, and guidelines to protect member information and credit union integrity.
Embrace the FAIRWINDS Way by consistently demonstrating our core values in every member and crew interaction.
What Makes You a Great Fit:
Previous customer service experience required; recent contact center, retail banking, or hospitality experience is preferred.
Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally.
Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy.
Comfort with technology, including the ability to navigate multiple systems, use online banking tools, and troubleshoot digital platforms with members.
A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:
This is more than your next job. It’s your next step in changing lives; starting with your own.
About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years. Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We’re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.