Call Center Agent-Outbound

Summary of Position

We are looking for customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures

Job Duties / Responsibilities / Essential Functions

• Conduct, update/gather Farm Journal customer database demographic information via telephone accurately and in a timely.

• Apply new/renewal subscription order information to individual subscription records.

• Be versatile with various programs/projects for updating appropriate information.

• Conduct, update/gather, and enter by way of various projects with accurate information.

• Other duties as assigned.

• Phone: Minimum 30 dials per hour (it is expected fewer dials with increased updates, but more dials with decreased updates)

• Phone:  Dial continuously without excessive time (1+ minutes) between dials

• Follow the provided scripts for the current call list

• Maintain quality assurance standards as set forth

• Phone:  Minimum 97% accuracy of information gathered and entered.

• Meet and maintain production standards for Outside projects

• Minimum 30 dials per hour

• Minimum 97% accuracy of information gathered and entered.

• Record details of inquiries, comments, and complaints

• To keep staff informed of any system changes or problems

• To work scheduled hours (97+% of scheduled hours)

Required Knowledge /Skills / Abilities / Qualifications

• Clear, professional, and friendly voice

• One year of previous Call Center Experience

• High-Level People Skills, Active Listening Skills, and Strong Communication Skills

• Outstanding attendance and punctuality

• Sales experience is preferred

• High School diploma or GED

• Basic Computer Skills and computer literacy are a must

WAH Requirements:

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

• Hard-wired high-speed internet connection (ethernet cable)

• USB-connected Headset

• Webcam

• Quiet, dedicated place to work free from distractions, including pets and children.