Top 3 Required Skills:
• Recent Call Center Experience Required
• Ability to Use Computer
• Verbal and Written Communication Skills
Onsite: Onsite - 3255 E Elwood St Suite 100 Phoenix, AZ 85034
Pay Rate: $18.00 p/hr
Work Schedule: 6:30 AM - 3:00 PM
Position Summary:
The position requires prior call center experience. Understand call center demands and metrics. Bachelors degree in Communications, Social Studies, Legal field preferred but not required (could be substituted by relevant job experience. Articulate, adept at formulating policies and procedures. Expertise in the areas of staff development and direction, training, quality control, and document preparation.
Essential Duties and Responsibilities:
• Assist with call center operation tasks: SAP timekeeping, entering hours for agents, organize workforce, training.
• Provide lead support training and development to contact center agents and leads.
• Handle elevated issues/calls.
• Conduct Quality Assurance of agent calls and provide consistent feedback.
• Review and approve timecard entries, managing attendance.
• Develop training curriculum for contact center agents and facilitate training classes.
• Manage workforce, as needed in the absence of a work force scheduler.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.