Schafer Manufacturing Co is seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for providing excellent customer service and support to our clients over the phone. You will handle a variety of customer inquiries, resolve issues, and ensure a positive customer experience.
Responsibilities:
Answer incoming calls and respond to customer inquiries
Provide information about products and services
Troubleshoot and resolve customer issues and complaints
Process orders, returns, and exchanges
Update customer records in the database
Escalate complex issues to the appropriate team members
Meet customer service quality and productivity goals
Requirements:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and accuracy
Previous customer service experience is a plus
Proficient in Microsoft Office and CRM software
High school diploma or equivalent
If you are a team player with a passion for customer service and enjoy helping others, we want to hear from you!