Call Center Agent

Title: Customer Support Representative (Investor & Industry Support Center)
Location: Rockville, MD
Target Start Date: ASAP
Type: contract
Pay Rate: ASAP

We are seeking customer-focused professionals to join a high-volume Support Center responsible for assisting investors, registered representatives, and other financial industry professionals. This role involves handling inbound inquiries, providing timely and accurate information, and delivering a high level of customer service in a fast-paced, team-oriented environment.

We are hiring for:

• 3 Full-Time Positions (40 hours/week)
• 2 Part-Time Positions (20 hours/week)

The Support Center operates Monday through Friday from 8:00 AM – 8:00 PM EST. Candidates must be flexible to support scheduled shifts within operating hours.

This is a hybrid position, requiring employees to work 3 days onsite and 2 days remotely each week.

Responsibilities

• Respond to inbound phone calls and inquiries from investors, registered representatives, and other industry professionals
• Provide accurate information regarding policies, procedures, and general support topics
• Research and resolve customer issues in a professional and timely manner
• Document interactions and maintain accurate records within internal systems
• Escalate complex inquiries to appropriate internal teams when necessary
• Maintain strong attention to detail while handling high call volumes
• Deliver exceptional customer service and maintain professionalism in all interactions
• Collaborate with team members and leadership to improve support processes and customer experience
• Adhere to established service level expectations and quality standards

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous customer service, call center, support center, or client-facing experience preferred
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and organizational skills
• Proficiency with Microsoft Office and basic computer systems
• Ability to work independently as well as collaboratively within a team environment
• Professional demeanor and strong customer service mindset

Preferred Qualifications

• Experience supporting clients within financial services, banking, insurance, or regulated industries
• Experience working in a high-volume contact center environment
• Familiarity with CRM or ticketing systems

Work Schedule & Environment

• Support Center hours: Monday–Friday, 8:00 AM–8:00 PM EST
• Hybrid schedule: 3 days onsite / 2 days remote
• Full-time and part-time opportunities available
• Training provided

Key Skills

• Customer Service
• Communication
• Call Center Support
• Problem Solving
• Documentation & Data Entry
• Time Management
• Attention to Detail
• Team Collaboration

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.