Ada Programming Language, Administrative Skills, Call Center Management, Call Center Operations, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Detail Oriented, English Language, Geography, Hearing Impairment, Interpersonal Skills, Telephone Skills
Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.
This is a part-time position (20 hours per week). The call center operates Monday-Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m.
Salary Range: $19.25 per hour
Schedule: Part-time; varying shifts based on seniority
Benefits: Paid time off, 401(k), Life InsuranceKey Duties & Responsibilities
- Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
- Work collaboratively with colleagues to ensure smooth call center operations.
- Assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
- Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
- Resolve complex and multi-leg (round-trip) transportation requests.
- Demonstrate knowledge of Long Island, NY geography.
- Successfully complete periodic map testing throughout the year.
- Perform general office duties, including accurate data entry, as required.
Requirements & Qualifications
- Reliable transportation required.
- Ability to sit for prolonged periods of time.
- Strong command of the English language.
- Basic computer skills, including keyboarding.
- Flexible availability; operations run seven days a week.
- Ability to manage high call volumes while maintaining a professional and friendly demeanor.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality at all times.
- Strong interpersonal and communication skills.
- Physical presence at the work site is required.
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Suffolk Transportation Service