Position: Customer Care Agent (Call Center)Location: St. Louis, MODuration: 12 MonthsJob DescriptionMinimum HS Diploma or GEDMinimum 1yr customer service experience, preferably in a call centerPerform customer request/problem identification and follow defined procedures to resolve correctlyReceives and log internal and/or external customer problem/request/issue and ensure proper documentationPerform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attentionDemonstrate understanding of the customer's business needs and maintains high customer satisfaction ratingsAdditional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr