Call Center Agent

Join Our Team and Make a Difference at one of California's most innovative and growing Credit Unions, awarded Top Workplaces six years in a row and named by Newsweek as one of America's Best Regional Banks & Credit Unions 2026.At PremierOne Credit Union, we strive to carry out our mission to "deliver a better financial life to members" through every interaction. We look for team players who can contribute the right skills to achieve these goals while keeping focus on our mission. Join our talented and passionate team and be part of a team that values growth, innovation, and community involvement.We are now seeking a representative with strong verbal, written, and phone communication skills to join our Call Center Team. In addition to strong communication skills, the successful candidate:Has one to three years customer service experienceEnjoys a fast-paced environment working with membersHas effective interpersonal and interdepartmental skillsMaintains composure under pressureDuties and Responsibilities include:Assists members and potential members with their telephone requestsAnswers questions about products and services and resolves problems that are within their authority to resolveEducate members on our products and services and self-service options; Advise members on financial solutionsRefers problems that are beyond their authority to their manager, along with their recommendations.Sends secure emails and electronic forms as requested.Perform daily duties accurately while maintaining acceptable production levels and managing down time.Education and Qualifications:Minimum One to three years of similar or related experience.High school education or GED.Fantastic Benefits! PremierOne Credit Union reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary:Medical, Dental, Vision, Life, and Long-Term Disability Insurances401(k) including employer matchDiscounts on financial products and services, including loans!Paid sick leave & vacation3 Days onsite/2 days remote. Hybrid schedule assessed after approximately 90 days of employment onsite and satisfactory performance evaluation.Company-wide Incentive Plan, plus much more Salary Range from Call Center Agent I to Call Center Agent II DOE: $26 to $30 per hour Apply Now for Consideration! PremierOne Credit Union is an equal opportunity employer