Call Center Agent – Outpatient Behavioral Health
Location: Youngstown, OH
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Employment Type: Full-Time
Pay Rate: $15.00/hour
Facility Type: Outpatient Behavioral Health Clinic
Position Summary
We are currently hiring a Call Center Agent to join our dedicated team at a busy outpatient behavioral health clinic in Youngstown, OH. This full-time role is essential to ensuring timely and compassionate communication between patients, families, and our care team. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, patient-focused environment.
Key Responsibilities
Answer high volume of incoming calls in a professional and courteous manner.
Schedule, confirm, and reschedule patient appointments using the clinic’s EHR system.
Provide information about services and assist with general inquiries.
Document call details and update patient records accurately.
Triage urgent requests and forward messages to the appropriate staff or clinician.
Maintain patient confidentiality and follow HIPAA regulations at all times.
Support administrative tasks related to patient intake and coordination.
Qualifications
High school diploma or equivalent required.
Previous experience in a call center, medical office, or behavioral health setting preferred.
Strong verbal communication and active listening skills.
Ability to multitask and stay organized in a dynamic environment.
Proficiency in computer systems, including EHRs and multi-line phone systems.
Demonstrated professionalism, patience, and empathy.
What We Offer
$15.00/hour pay rate
Monday–Friday daytime schedule (no nights, weekends, or holidays)
Supportive team environment
Opportunity to make a difference in mental health and wellness in our community