Reporting to the Program Manager, HR Service Center, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns.
They provide high- quality customer service by addressing employee questions, resolving issues, and guiding individuals through HR processes and procedures.
Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-related matters.
Offer guidance and assistance to employees with HR-related tasks such as onboarding, enrollment in benefits programs, and updating personal information.
Resolve issues or conflicts related to payroll, benefits, workplace policies, or other HR-related matters in a timely and satisfactory manner.
EDUCATION:
Associate degree or equivalent experience required.
EXPERIENCE:
Demonstrated experience in customer service, with a preference for human resources experience. Relevant transferable skills and/or education may be considered.
Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes.
Educate employees about company HR policies, procedures and programs, including any changes to the same; recommend self-service resources that employees can access easily.
Assist employees with understanding and
Strong written and verbal communication skills.
Critical thinking skills. Attention to detail. Demonstrated proficiency with Microsoft Office 365 applications.
Ability to maintain a high degree of confidentiality.
enrolling in various benefits programs such as health insurance, retirement plans, and
wellness initiatives.
Handle sensitive employee information with confidentiality and discretion, adhering to privacy regulations and company policies.
Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 1) or a subject matter expert (Tier 2); clearly communicate expectations on next steps or response times to the employee.
Ensure high levels of customer satisfaction by delivering prompt, courteous, and accurate assistance to employees, fostering a positive employee experience.
Numbers & Facts
Location
Providene, RI
Salary
$24.12 Per Hour
Skills
Call Centersunmatched
Case Managementunmatched
Communication Skillsunmatched
Compensation and Benefitsunmatched
Corporate Policiesunmatched
Customer Escalationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Health Insuranceunmatched
Human Resourcesunmatched
Human Resources Processesunmatched
Onboardingunmatched
Presentation/Verbal Skillsunmatched
Privacy Regulationsunmatched
Problem Solving Skillsunmatched
Retirement Planunmatched
Staff Policiesunmatched
Staff Trainingunmatched
Time Managementunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.