Call Center Associate

Brightstar Lottery

RI Statewide, RI

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JOB DETAILS

SALARY

$43,680–$51,792 Per Year

SKILLS

Broadband, Call Centers, Communication Skills, Compensation Management, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Diversity, Federal Laws and Regulations, High School Diploma, Identify Issues, Knowledge Base, Medical Conditions, Medical Genetics, Network Routers, Presentation/Verbal Skills, Resolve Customer Issues, Retail Operations, State Laws and Regulations, Technical Delivery, Telephone Skills, Work From Home, Writing Skills

LOCATION

RI Statewide, RI

POSTED

1 day ago

Call Center Associate

Location:

RI Statewide, RI, US

Requisition ID: 19474

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

+ Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information

+ Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate

+ Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action

+ Demonstrate an ability to defuse situations and escalate issues appropriately

+ Utilize knowledge base to provide accurate information and troubleshooting steps

+ Ensure each retailer contact is detailed in CRM tool with suitable call reason, issue, and notes

+ Demonstrate a strong dedication to providing continuously outstanding customer service

+ This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required

Qualifications

+ High School diploma or equivalent

+ 1 year of customer service experience within a call center or comparable industry preferred

+ Ability to operate a computer and navigate through functions, basic data entry skills, proven oral and written communication skills, strong customer service skills

+ 24 hours per day x 365 day per year call center, weekends and holidays required

+ 1st & 2nd Shift Available -(2nd shift offers shift differential pay)

Success Profile

• Leading Complexity

• Leading People

• Leading the Business

• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $51,792. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

About the Company

Brightstar Lottery

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