Administrative Skills, Call Centers, Customer Support/Service, Sales, Telephone Skills, Time Management
Dealership Bdc/Call Center Support Specialist
Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.
Position: Dealership BDC/Call Center Support Specialist (Full Time Position).
Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.
Essential Duties include the following:
- Answers incoming Service Department phone calls and takes initial information from the caller.
- Communicate with callers and visitors in a professional, friendly, and efficient manner.
- Confirm strategic questions to best determine the customer's needs.
- Obtain and update basic vehicle information during each call.
- Assigns a service appointment time and relates information to customers.
- Communicate messages to the appropriate parties in a timely manner.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Maintains a professional appearance and exhibits a high degree of professionalism.
- Make outbound phone calls with the goal of selling a service appointment.
- Other duties may be assigned.
Benefits:
- Health/dental/disability is available after 60 days for full-time employees.
- We also provide paid vacation after 1 year.
- 401k.
- 401k company match program.
- Paid sick leave.
- We offer and encourage a career path in all departments.
Salary: $23.00-$24.00 per hour. Must submit a resume for consideration. Honda and Toyota of Seattle is an Equal Opportunity Employer.
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Honda and Toyota of Seattle