Benefits:
Dispatcher/Call Taker
Lehigh Valley, PA
Benjamin Franklin Plumbing \u2013 Lehigh Valley
Full-Time
Pay Range: $20\u2013$26 per hour (based on experience)
About Us:
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.
Position Summary:
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.
Key Responsibilities:
Answer incoming calls with professionalism and care.
Schedule service appointments accurately using our CRM
Dispatch technicians based on location, job type, and availability
Maintain real-time communication with field staff.
Update job statuses and customer records
Assist in resolving scheduling issues or customer concerns.
Support overall customer satisfaction and operational efficiency.
Requirements:
Previous experience in the plumbing or home service industry is strongly preferred.
Familiarity with ServiceTitan (our customer relationship management software) is highly suggested \u2014 training will be provided
Strong organizational and communication skills
Ability to manage multiple tasks in a fast-paced environment
Detail-oriented and customer-service focused
Friendly, professional attitude and a willingness to learn
Benefits:
Competitive hourly pay ($20\u2013$26/hour)
401(k)
Career growth opportunities within a respected service brand