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Call Center

Lancesoft

Cary, NC

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JOB DETAILS
SALARY
$1
LOCATION
Cary, NC
POSTED
30+ days ago
Title: Customer Support Representative
Work schedule (days & time): Please provide 11: 30am - 8pm (Monday - Friday) Rotating Saturdays
Training is on site from site 9am 6pm. (3 to 6 weeks)
Hybrid starting 3/30/2026 (Two days in office/Three days remote.)
Pay rate: $18.00 - $20.40/HR
Duration: 04/27/2026 to 07/31/2026
Work location & type (Onsite / Hybrid / Remote): Onsite. 11800 Weston Parkway, Cary, NC 27513

Skills: Recent call center experience. Pharmacy experience is a plus

Any perks or additional requirements (e.G., SCA, documents): On site gym. Holidays off without pay.

Additional info:
Please provide anything additional here if needed that will be helpful for the suppliers to submit candidates
Training is onsite - 3 to 6 weeks from 9am - 6pm

JOB DETAILS
  • The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
  • The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Essential Duties and Responsibilities
  • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
  • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
  • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
  • Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
  • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety
  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Qualifications/Requirements
  • High School Diploma or GED with minimum of Associate degree preferred
  • One year or more of call center experience
  • Experience working with management information systems to effectively address customer needs
  • Proficiency in Microsoft applications
  • Excellent verbal and written communications
  • Must be able to show empathy when talking to patients
  • Professional telephone manner
  • Strong attention to detail
  • Customer service experience preferred
  • Medical office experience / knowledge of medical terminology preferred
  • Pharmacy experience is a plus, but not required
  • Medical claims experience is a plus, but not required
  • Training is on site from site 9am 6pm. (3 to 6 weeks)
  • Shift is on site from 11: 30am 8pm, Monday Friday
  • this is a temporary to permanent hire position for people who meet metrics and attendance policies.
  • Rotating Saturdays once a month with a weekday off.
  • Hybrid starting 3/30/2026 (Two days in office/Three days remote.)

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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