Call Center CRA - Entry

Call Center CRA - Entry

Division: Retail Banking

Location: 6674 Brockton Avenue, Riverside, CA 92506

Position Type: Non-Exempt | Prime-Time (32-38 Hours/Week)

Hourly Pay Range: $21.00 - $24.00

About Provident Savings Bank

Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on a simple but powerful vision: create a lasting business that serves the community for generations.

Today, we continue that mission by delivering exceptional financial services with integrity, personalized attention, and a genuine commitment to our customers and neighbors.

We believe our people are our greatest asset. That's why we foster a supportive, team-oriented environment where employees are empowered to grow professionally, build meaningful relationships, and make a positive impact in the community.

Position Overview:

The Call Center CRA - Entry is responsible for providing superior quality customer service to all business lines of the bank as follows: Retail Banking, Internet Banking, Business Banking, Investments, and Mortgage Lending. Associates must be able to handle high volume of calls and cross-sell all bank product lines.

Essential Functions:

• Must be able to handle specified number of inbound calls per day as set by management.
• Will adhere to set, delegated authority limits.
• Responsible for keeping current and knowledgeable on all Call Center reference materials (portfolio, rate sheets, memos, etc.) and bank policies and procedures, and attending training as required.
• Will maintain a neat and orderly work area (i.e., reference materials and equipment).
• Responsible for cross-selling products to customers and referring to appropriate department.
• Achieves and maintains a high level of customer service while adhering to current policies and procedures.
• Completes miscellaneous projects assigned by management within discussed timeframes.
• Will be responsible for the proper and timely completion of assigned duties as indicated in the Bank Operations procedure manual.
• Responsible for providing superior quality service in support of the strategic initiatives of the Bank Operations and Technology and Retail Banking divisions.
• Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department's goals.
• Other duties/special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Must have ability to work well with customers and staff, both in person and by telephone.
• The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts.
• Must have good aptitude for numbers and detail.
• Keyboarding and computer skills are necessary, as well as strong organizational skills.
• Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.
• Must have a valid California driver's license and carry current Valid CA driver's license and current auto insurance meeting or exceeding CA DMV requirements is required