Call Center CSR

Call Center CSR

Department/Location: Call Center / Riverside

Employee Reports to: Call Center Manager

FLSA: Hourly; Non-Exempt position

Status: Full-Time 76-80 Hours

Rate of Pay: $19.89 - $29.25 per hour

Summary/Objective: Customer service position answering inbound phone inquiries. Answers questions related to customer accounts and bank products.

Essential Job Functions:

• Answer inbound telephone calls in a professional and courteous manner.
• Ensures high quality, efficient customer interactions.
• Assist customers with inquiries related to consumer and business accounts.
• Directs calls to appropriate staff/departments.
• Answers online banking messages in a timely manner.
• Assists Payments Center with creation of instant issue debit cards.
• Performs Cash Management wire transfer verification.
• Monitors and reports any trends in repeated inquiries to supervisor.
• Completes special projects as assigned by established deadlines.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Customer service experience.

Knowledge, Skills & Abilities:

• Proven commitment to extraordinary customer service delivery.
• Exceptional, professional phone skills.
• Excellent interpersonal, verbal and written communication skills.
• Good problem solving capabilities.
• Strong organizational skills, time management and attention to detail.
• Ability to effectively manage and prioritize multiple tasks.
• Working knowledge of multi-line telephone system.
• Cross-selling experience preferred, but not required.

Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions.

Work Environment: The duties of the job are performed on premises and in an office setting.

What We Offer: Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer: This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.