Call Center CSR

Call Center CSR needs manufacturing experience

Call Center CSR requires:

* Must have: SAP/ QP1 experience

* Background in call center environment, and managing account from the customer via email, phone, and emails.

* Must be willing to work and ready to engage with the team

* Must have manufacturing experience.

* Fast pasted environment

* Working understanding of color matching

Call Center CSR duties:

* On phones regularly, managing multiple accounts

* Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

* May initiate customer contact to proactively identify and address customer needs.

* Monitors the resolution process to ensure other departments follow through on requests.

* Opens and accurately maintains customer accounts by recording and updating account information

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution

* Process accurate order entry

* Works to understand product schedule for Liquid and Powder Coatings manufacturing sites