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Call Center Customer Service - Connecticut

Amicis Global

NULL, CT

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JOB DETAILS
SKILLS
Call Centers, Call Volume, Communication Skills, Conflict Resolution, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Data Entry, Detail Oriented, Documentation, High School Diploma, Multitasking, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Resolve Customer Issues, Track Customer Issues, Trend Analysis, Typing, Writing Skills
LOCATION
NULL, CT
POSTED
1 day ago
Job Title: Customer Care Specialist (Onsite)
Location: 77 Hartland Street, East Hartford, CT 06108
Schedule: Monday Friday, 8:30 AM 5:00 PM
Hours: 40 hours/week

Position Overview:
  • We are seeking Customer Care Specialists to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets.
  • This role requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a high-volume call center environment.
  • This is a fully onsite position with weekends off.
Responsibilities:
  • Serve as the initial point of contact for customer inquiries related to program services and benefits.
  • Provide professional telephone support to consumers and providers.
  • Assist customers with account access and password reset requests.
  • Accurately document all customer interactions within internal systems.
  • Escalate calls appropriately according to established procedures.
  • Communicate complex information clearly and effectively.
  • Log and track customer inquiries, concerns, and complaints.
  • Identify trends and recommend service improvements.
  • Resolve customer concerns while maintaining a high level of professionalism.
  • Meet daily performance metrics related to quality, productivity, and customer satisfaction.
Qualifications:
  • High School Diploma or GED required.
  • Minimum of six months of call center experience required.
  • Associate degree or higher may be considered in lieu of call center experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and customer service abilities.
  • Ability to navigate multiple computer applications simultaneously.
  • Strong attendance and reliability record.
  • Comfortable handling high-volume inbound calls.
  • Passion for helping customers and delivering positive outcomes.
Requirements:
  • Must be at least 18 years old.
  • Must pass a 30 WPM typing test.
  • Must successfully complete a customer service assessment.
  • Must pass a criminal background check.
  • Must pass a drug screening.
Preferred Skills:
  • Call center experience
  • Customer service experience
  • Data entry
  • Conflict resolution
  • Multi-tasking
  • Computer proficiency
  • Documentation accuracy
  • Telephone support
  • Problem-solving
Why Apply?
  • Consistent Monday-Friday schedule
  • No weekends required
  • Stable full-time hours
  • Professional office environment
  • Opportunity to make a direct impact by helping customers resolve important issues
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About the Company

A

Amicis Global

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