Call Center Customer Service Representative (Bilingual Spanish)

Position Type:  Call Center Customer Service Rep Bi-lingual Spanish, Full-TimeStart Date:2/2026Location:Fully Remote anywhere in New York State     Compensation:$19.97 per hour
Job Description
 

• Answer incoming calls and make outbound calls using both electronic and paper-based documentation systems.
• Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers.
• Accurately gather and verify demographic information using standard computer software and systems.
• Document all call information accurately and according to approved operating procedures using multiple software applications.
• Document all call information accurately and according to approved operating procedures using multiple software applications.
• Always maintain professionalism and a positive attitude, even when dealing with difficult situations.

Required Qualifications

• 1 year or more post-secondary education OR 2 years equivalent work experience
• 1 year or more of customer service preferred
• Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.
• Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
• Recognition and problem resolution for mid-to-high level customer service issues
• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment. 
• Analytical, with a sense of urgency and the capability to take individual initiative in role when.
• Must have internet connectivity that meets minimum work-from-home requirements. Requires connectivity speed that allows download at 15 Mbps and upload at 1.5 Mbps. Testing of this requirement will be included in the provided assessment testing platform.

Penda Aiken, Inc. is an Equal Opportunity Employer.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.