Call Center Customer Service Representative

Facilities Administrator / Call Center CSR

Position Summary

The Facilities Administrator is a high-volume, client-facing customer service role responsible for coordinating facility service requests and ensuring timely resolution of maintenance issues. This position serves as a key liaison between clients and third-party service providers, managing work orders, tracking progress, and providing consistent communication in a fast-paced environment.

This is an entry-level opportunity best suited for candidates with strong customer service backgrounds who thrive in high-call-volume settings and are comfortable multitasking across systems and stakeholders.

Location: 128 N 1st St, Colwich, KS 67030 (Onsite Mon-Thu, Remote Fridays after training)

Pay: $17.35 - $18.00 per hour

"Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Criteria"

Employment Type: Contract (potential extension; no guaranteed conversion)

Key Responsibilities

• Respond to client inquiries and resolve service-related issues in a timely, professional manner
• Coordinate with third-party contractors to ensure work orders are completed within SLA expectations
• Monitor open work orders and escalate items that fall outside compliance standards
• Follow up on completed work orders to ensure proper documentation and invoicing
• Audit contractor invoices for accuracy and contract compliance
• Track and document all service activities within internal systems
• Assist in monitoring contractor performance and service quality
• Manage a high volume of calls, emails, and service tickets daily

Required Qualifications

• High School Diploma or GED required; some college preferred
• Strong customer service experience (call center, retail, dispatch, or high-volume environments)
• Comfortable handling high call volume and fast-paced workflows
• Strong computer navigation and documentation skills
• Ability to communicate clearly and professionally (verbal and written)
• Strong attention to detail and time management skills

Preferred Qualifications

• Experience in dispatching, facilities coordination, or service-based roles
• Basic understanding of facility maintenance (plumbing, electrical, HVAC)
• Experience working with ticketing systems or work order platforms

Skills & Competencies

• Ability to multitask across calls, emails, and systems
• Strong problem-solving and follow-up skills
• Highly organized and able to prioritize workload effectively
• Self-motivated and able to work independently
• Dependable with a strong sense of accountability

Pay Details: $17.35 to $18.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.