Call Center Customer Service Representative, CSR

Customer Service Representative
Pay Rate:
$16.50/hour, Non-Bilingual
$17.00/hour, Bilingual
 
Join Our Customer Service Team!
Are you a strong communicator who enjoys helping others and solving problems? We are seeking dependable and customer-focused Customer Service Representatives to assist callers with questions and provide timely, accurate, and professional support.
 
This is a great opportunity for individuals with customer service experience who are comfortable working in a fast-paced, phone-based environment.
 
What You'll Do
As a Customer Service Representative, you will:

• Receive incoming telephone calls and respond to customer inquiries in a professional and courteous manner
• Assist employers, third parties, noncustodial parents, custodial parents, and out-of-state case workers
• Review information and provide accurate responses to callers
• Identify inquiries that require additional research, follow-up, or monitoring
• Document all customer interactions accurately in the Microsoft Dynamics Customer Service module
• Escalate issues, concerns, and problems to a supervisor when appropriate
• Maintain clear, concise, and professional communication with every caller

 
What We're Looking For

• At least 6 months of experience working with or assisting the public
• Excellent verbal communication and customer service skills
• Ability to listen, understand customer needs, and respond effectively
• Strong analytical skills with the ability to quickly review and interpret information
• Excellent keyboarding and computer skills
• Experience working with PCs and Windows operating systems
• Strong interpersonal skills and a professional, courteous communication style
• Ability to work effectively in a fast-paced, call-driven environment

 
Work Schedule
Operations are open Monday through Friday, 8:00 AM to 7:00 PM. Candidates must have flexibility to work within these operating hours.
 
Important: If calls remain in the queue at 7:00 PM, employees may be required to remain at work until all calls in the queue have been handled.
 
If you are dependable, customer-focused, and ready to put your communication and problem-solving skills to work, apply today!
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.