Call Center Representative
Location: Austin, TX
Work Arrangement: Onsite / In Office
Candidate Requirement: Local Candidates Only
Pay Rate: $20/hour
Extension Potential: High
Position Overview
We are seeking a Provider Network Call Center Representative to provide professional, timely, and unbiased assistance to Medicaid providers and clients. This position will handle a high volume of inbound calls and assist callers with questions regarding eligibility, medical claims status, and other program-related questions.
The ideal candidate will have recent experience working in a high-volume inbound contact center environment, strong communication skills, the ability to multitask, and the ability to consistently meet attendance and performance expectations.
Required Qualifications
- Six months of high-volume inbound contact center experience within the last 12 months is required.
- Must be a local candidate in the Austin, TX area.
- Must be willing and able to work onsite/in office.
- Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM.
- Candidates must understand that schedule change requests cannot be accommodated during the first 90 days.
- Strong verbal and written communication skills.
- Ability to provide prompt, courteous, concise, and professional customer service.
- Ability to handle a high volume of inbound calls.
- Ability to document customer interactions accurately and clearly.
- Ability to meet individual performance standards and required attendance metrics.
- No Visa Restrictions.
Roles & Responsibilities
- Provide unbiased assistance to Medicaid providers and clients.
- Respond to questions regarding:
- Eligibility
- Medical claims status
- Other Medicaid/program-related questions
- Respond to inbound phone inquiries in a prompt, courteous, and concise manner.
- Assist with problem resolution as needed.
- Document all caller encounters in clear and concise online logs.
- Transfer callers to other Call Center units when appropriate.
- Meet established individual performance standards.
- Maintain strict adherence to required attendance expectations and performance metrics.
- Maintain a professional and customer-focused approach during all interactions.
- Perform other duties as assigned by management.
Schedule Requirements
Candidates must be available for any 8-hour shift between 7:00 AM and 7:00 PM.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.comBenefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.