Brokerage, Call Centers, Cash Management, Customer Support/Service, Financial Services, Mobile Applications, Multitasking, Performance Metrics, Telephone Skills
Job Title: Customer Service Representative
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
Pay rate: $19.17/hr on W2 without any benefits.
Position Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Preference for 1 of the following criteria:
College Degree
Previous contact center experience
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