Skills

Call Centersunmatched

Call Monitoringunmatched

Call Volumeunmatched

Communication Skillsunmatched

Customer Escalationsunmatched

Customer Relationsunmatched

Customer Satisfactionunmatched

Customer Service Evaluationunmatched

Customer Support/Serviceunmatched

Detail Orientedunmatched

Documentationunmatched

High School Diplomaunmatched

Internet Portalunmatched

Leadershipunmatched

Market Trend Analysisunmatched

Presentation/Verbal Skillsunmatched

Problem Solving Skillsunmatched

Telephone Skillsunmatched

Trend Analysisunmatched

Description

Job Title: Call Center / Customer Service

We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities

Serve as the initial point of contact for consumers and providers regarding client programs.
Answer inbound calls and provide accurate, clear, and complete information.
Assist with account access and password reset issues.
Document all customer interactions in the call-tracking system with accuracy and detail.
Forward callers to leadership or appropriate CT state agencies as required.
Identify consumer trends, report concerns, and recommend service improvements.
Handle complex or escalated customer issues professionally and efficiently.
Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive

Who Thrives in This Role

Strong communicators-verbal and written-who can explain complex information clearly.
Reliable and committed individuals with strong work ethic and excellent attendance.
Problem-solvers who remain calm and professional in challenging customer situations.
Tech-comfortable individuals who can navigate multiple systems and applications.
People who genuinely enjoy helping others and finding solutions.
Able to work in a structured environment, handling a high volume of calls.

Qualifications
Required:

High School Diploma or GED
Minimum 6 months of call center or customer service experience
OR Associate degree or higher (no experience required)
Able to type at least 35 WPM
Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:

#CareerBuilder #Monster #Dice #Indeed #LinkedIn

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