Customer Service Representative, Medicaid Provider SupportLocation: Austin, TX
Work Environment: Onsite, Local Candidates Only
Schedule: Full-Time, 8-hour shift scheduled between
7:00 AM and 7:00 PM
Make a Difference in Healthcare Customer ServiceWe are seeking an experienced
Customer Service Representative to join our client's high-volume healthcare contact center in Austin, TX. In this role, you will provide critical support to
Medicaid providers and clients, helping answer questions, resolve issues, and navigate healthcare program information.
This is an excellent opportunity for a customer service professional who thrives in a fast-paced call center, communicates effectively, and enjoys helping others find solutions.
What You'll Do- Handle a high volume of inbound calls from Medicaid providers and clients
- Provide professional, unbiased assistance regarding eligibility, medical claims status, and program-related questions
- Research inquiries and assist callers with problem resolution
- Respond to calls promptly, courteously, and concisely
- Accurately document customer interactions in online systems
- Transfer callers to appropriate Call Center departments when additional assistance is required
- Navigate multiple systems while communicating with callers
- Meet established individual productivity, quality, attendance, and performance standards
- Maintain strict attendance requirements
- Perform additional duties as assigned
Required Experience- At least 6 months of high-volume inbound contact center experience within the last 12 months
- Strong customer service and verbal communication skills
- Ability to accurately document customer interactions
- Ability to work efficiently in a structured, metrics-driven call center environment
- Strong attention to detail and problem-solving skills
- Ability to work onsite in Austin, TX
- Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
Preferred Skills- Microsoft Office experience
- Strong multitasking skills
- Previous healthcare, Medicaid, medical claims, provider services, or health insurance experience is a plus
Important Scheduling RequirementCandidates must have flexibility to work any assigned 8-hour shift between
7:00 AM and 7:00 PM.
Schedule change requests cannot be accommodated during the first 90 days of employment.
Apply Today!
If you have recent high-volume inbound call center experience and are ready to build your experience in the healthcare industry, we want to hear from you. Apply today for consideration!
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.comBenefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.