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Call Center / Customer Service Specialist 5

Info Way Solutions LLC

Illinois, IL

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JOB DETAILS
SKILLS
Billing, Call Centers, Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Interpersonal Skills, Leadership, Mentoring, On Call, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Writing Skills
LOCATION
Illinois, IL
POSTED
30+ days ago

Description:

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clientÂ's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: * Approve the resolution of customersÂ' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. * Act as escalation point for clients/customers. * Approve the referral of unresolved customer grievances to designated departments for further investigation. * Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. * Solicit sale of new or additional services or products. * Report on call center activities to executive level management. Skills: * Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. * Expert ability to work independently and manage oneÂ's time. * Expert ability to accurately document and record customer/client information. * Expert leadership and mentoring skills necessary to provide support and constructive performance feedback. * Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: * High school diploma or GED required. * 10+ years customer service related experience required.

Work Location:

104 WILMOT RD
Deerfield
IL
USA
60015

About the Company

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Info Way Solutions LLC

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