Call Center Customer Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Position Summary

As a Call Center Customer Service Specialist (Switchboard Associate), you will play a vital role in ensuring seamless communication across the organization while delivering exceptional customer service to callers. In this role, you will manage high-volume inbound and outbound calls, respond to email inquiries, accurately route calls to the appropriate departments, and provide timely assistance to customers and internal stakeholders. The ideal candidate is an excellent communicator with strong multitasking abilities, a positive attitude, and a customer-first mindset.

Job Title: Call Center Customer Service Specialist

Schedule: Monday – Friday, 8:30 AM – 5:30 PM

Work Arrangement: Hybrid (2 days in the office, 3 days remote)

Pay: $20.00 per hour

Key Responsibilities

• Answer and manage high-volume inbound and outbound calls in a professional and courteous manner.
• Route calls accurately to the appropriate departments and personnel.
• Respond promptly to customer inquiries via phone and email.
• Provide accurate information and resolve general customer questions.
• Maintain detailed and accurate call records as needed.
• Deliver exceptional customer service while maintaining professionalism and empathy.
• Collaborate with internal teams to ensure efficient communication and issue resolution.
• Prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Perform additional administrative and customer service duties as assigned.

Qualifications

• Previous call center, switchboard, customer service, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient with Microsoft Office and email applications.
• Reliable, professional, and team-oriented with a positive attitude.

Compensation & Schedule

• Pay: $20.00 per hour
• Schedule: Monday – Friday, 8:30 AM – 5:30 PM
• Work Arrangement: Hybrid (2 days in the office, 3 days working from home)

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.