Call Center Level 2 SharePoint

ECLARO

Albany, NY

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JOB DETAILS

SKILLS

Access Control, Call Center Operations, Call Centers, Content Management, Dental Insurance, Diversity, Documentation, Editing, Genetics, Information Architecture, Intranet, Inventory Management, Knowledge Base, Leading Edge Technology, Machine Tool, Microsoft SharePoint, Onboarding, Organizational Skills, Regulatory Compliance, Requirements Management, System Migration, Technical Delivery, Usability Engineering, User Interface/Experience (UI/UX), Vision Plan

LOCATION

Albany, NY

POSTED

Today

Call Center Level 2 SharePoint

Job Number: 26-01190

Immediate Hire! ECLARO is looking for a Call Center Level 2 SharePoint for our client in Albany, NY.

ECLARO's client is working with cutting edge technology to deliver modern user experience for a large scale, complex environment. Come join our team and take the next step in your career!

Responsibilities:

Site design, structure, and user experience.
Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
Maintains an inventory of pages and sections.
Content management and readiness coordination.
Coordinates content intake and population across contributors.
Ensures content is organized, findable, and formatted for efficient use during live calls.
Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
Requirements definition for the SharePoint intranet and knowledge base PowerApps.
Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
Stakeholder management, handoffs, and dependency tracking.
Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
Access controls, permissions, and operational readiness.
Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
Progress communication and documentation.
Produces walkthrough materials and recordings to support review and onboarding.
Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Melissa Francisco
Melissa.Francisco@eclaro.com
646-849-5125
Melissa Francisco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

http://www.eclaroit.com

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