$85,000–$110,000 Per Year
Call Center Evaluation, Call Center Management, Call Center Operations, Call Centers, Coaching, Communication Skills, Customer Experience, Financial Services, Industry/Trade Analysis, Insurance, Leadership, Maintain Compliance, Mentoring, Multitasking, Operations, Operations Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Regulatory Requirements, Root Cause Analysis, Talent Management, Technical Leadership, Technical Operations
Piper Companies is hiring a Call Center Manager for an award-winning company located in the Raleigh-Durham Area. The Call Center Manager will work closely with other departments in a hands-on managerial role. The Call Center Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.
Responsibilities of the Call Center Manager :
- Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
- Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
- Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
- Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
- Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.
Requirements of the Call Center Manager :
- Bachelor's degree required, along with 3-5 years of proven managerial experience.
- Experience in a contact center, insurance, or financial services environment.
- Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.
Compensation for the Call Center Manager :
- $85,000-$110,000
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law
Keywords: Call center management, center manager, technical Operations manager, Operations supervisor
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This job opens for applications on 6/11/26. Applications for this job will be accepted for at least 30 days from the posting date