Call Center Manager

Piper Companies is hiring a Call Center Manager for an award-winning company located in the Raleigh-Durham Area. The Call Center Manager will work closely with other departments in a hands-on managerial role. The Call Center Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM.

Responsibilities of the Call Center Manager :

• Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience.
• Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements.
• Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth.
• Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics.
• Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements.

Requirements of the Call Center Manager :

• Bachelor's degree required, along with 3-5 years of proven managerial experience.
• Experience in a contact center, insurance, or financial services environment.
• Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment.

Compensation for the Call Center Manager :

• $85,000-$110,000
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

Keywords: Call center management, center manager, technical Operations manager, Operations supervisor

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This job opens for applications on 7/15/26. Applications for this job will be accepted for at least 30 days from the posting date