Call Center Team Lead – Inside Sales & Appointment Setting

Lead From the Front. Build a Team. Drive Results.


Storm Guard Roofing & Construction – Madison, WI


Base Pay + Performance Bonuses + Leadership Incentives


We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results.


This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.


You won't be sitting on the sidelines.


This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.


If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.


What You'll Be Responsible For


Lead From the Front

• Make inbound and outbound calls to homeowners
  
  
• Convert qualified leads into scheduled appointments
  
  
• Consistently perform at a high level while setting the standard for the team
  
  
• Demonstrate professionalism, urgency, and strong communication on every call
  
  

Coach & Develop Team Members

• Provide real-time coaching and feedback
  
  
• Review calls and identify opportunities for improvement
  
  
• Reinforce scripts, best practices, and sales techniques
  
  
• Help team members improve conversion rates and appointment quality
  
  

Drive Performance & Accountability

• Track daily activity and key performance metrics
  
  
• Ensure CRM accuracy and proper lead management
  
  
• Monitor appointment quality and sales team feedback
  
  
• Hold team members accountable to expectations and standards
  
  
• Create a culture of ownership, urgency, and continuous improvement
  
  

Support Growth

• Work directly with leadership to improve systems, processes, and performance
  
  
• Help identify new training opportunities and team development initiatives
  
  
• Play an active role in scaling the call center operation
  
  

Schedule


Monday – Thursday: 2:00 PM – 8:00 PM


Friday: Optional 2:00 PM – 5:00 PM


Saturday & Sunday: 10:00 AM – 2:00 PM


Compensation

• Competitive Base Pay
  
  
• Individual Performance Bonuses
  
  
• Team Performance Bonuses
  
  
• Leadership Incentives
  
  
• Advancement Opportunities
  
  

Top performers and strong leaders will have opportunities to grow as the company continues to expand.


What We're Looking For


Required

• Proven success in inside sales, appointment setting, or call center environments
  
  
• Strong communication and relationship-building skills
  
  
• Comfortable making a high volume of calls
  
  
• Experience coaching, mentoring, training, or leading others
  
  
• Highly organized and detail-oriented
  
  
• Ability to thrive in a fast-paced, performance-driven environment
  
  

Ideal Candidate

• Competitive and results-focused
  
  
• Natural leader with strong presence and accountability
  
  
• Metrics-driven and motivated by performance
  
  
• Positive attitude and high energy
  
  
• Coachable while also capable of coaching others
  
  
• Wants to grow into larger leadership opportunities
  
  

Why Storm Guard?


Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential.


You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.


If you're ready to lead, produce, and make a measurable impact, apply today.


We are actively interviewing and looking to hire quickly.