Data Center Project Manager Jobot
Austin, TXToday
- $150,000–$275,000 Per Year
Elite Vison Group
- Austin, Texas
- 30+ days ago
- $18–$21 Per Hour
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Skills
- Budget Reportingunmatched
- Call Center Evaluationunmatched
- Call Center Managementunmatched
- Call Center Operationsunmatched
- Call Center Softwareunmatched
- Call Center Statisticsunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Financial Analysisunmatched
- Interpersonal Skillsunmatched
- Medical Treatmentunmatched
- Microsoft Officeunmatched
- On Callunmatched
- Operational Improvementunmatched
- Operationsunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Philosophyunmatched
- Policy Developmentunmatched
- Policy Implementationunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Procedure Implementationunmatched
- Productivity Managementunmatched
- Telephone Skillsunmatched
- Trademarksunmatched
- Writing Skillsunmatched
Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.
Responsibilities
- Hire, train, and manage call center employees capable of providing excellent customer service
- Oversee call center operations, making improvements to telephone skills and other procedures
- Create goals and objectives for the call center and document performance using key performance indicators
- Develop and implement policies and procedures that maximize productivity
- Prepare and present reports on call center statistics to upper management
Qualifications
- High school diploma/GED is required, college experience is preferred
- Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
- Previous experience as a call center manager or in a similar managerial position
- Strong grasp of customer service metrics and key performance indicators in a call center setting
- Knowledge of budgeting, reporting, and basic financial analysis concepts
- Highly skilled in Microsoft Office and call center software
- Excellent verbal, written, and interpersonal communication skills
Compensation: $18.00 - $21.00 per hour
We Treat Every Patient As The Most Important Person In The World.
This is the trademarked philosophy that we were founded on by Dr. J. R. Lacey. We still live by it everyday, every patient.
Numbers & Facts
| Location | Austin, Texas |
| Salary | $18–$21 Per Hour |
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