Title: Call Center Nurse (LPN)
Reports to: Call Center Supervisor
FLSA Status: Non-Exempt
Personnel Supervised: None
POSITION SUMMARY:
Under the direct supervision of the Call Center Supervisor, incumbent is responsible for addressing patients' clinical needs which includes, but not limited to scheduling Medical appointment, processing medication refill requests, clinical questions, and perform as intake nurse for telehealth visits.
MINIMAL QUALIFICATIONS:
- Education: Graduate of an accredited School of Nursing
- Licensure: Florida license
- BLS certification
- Computer literacy
- Experience in Community Health Preferred
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
- Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations.
- Be competent in performing the duties of a nurse.
- Schedule, reschedule, or cancel medical appointments by phone and transfer call appropriately.
- Understand and apply CFHC scheduling template.
- Work provider follow-up requests on outbound calls
- Report as needed to DON any pertinent information or situations that impact on patient care or CFHC liability.
- Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the DON or CMO).
- Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers.
- Always maintain a neat and professional appearance.
- Screen patients according to CFHC's telehealth protocols and perform any other procedures directed by the provider, Nurse Manager, or DON.
- Accurately obtain patient's medical history.
- Perform accurate charting in patient's medical record in accordance with CFHC's policies and procedures.
- Counsel patients per treatment plan (ex: diet, exercise, medication).
- Understand all emergency protocols and respond accordingly.
- Accurately make/cancel/reschedule appointments in the computer appointment system. Follow-up on appointment to determine patient compliance and contact patients to reschedule (no-show policy).
- Understand and assist in the referral process of patients to outside services or providers, follow-up on patient referrals
- Maintain patients concerns within electronic medical records (EHR), communicate with patients via telephone, the patient portal, and other modalities; keep providers and other team members updated regarding clinical changes.
- Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care/services are being provided.
- Other duties as assigned by the clinician, Nurse Manager, DON, or CMO
The job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor.
- This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment. *
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) - 4.4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
- Requires 80% or more spent standing/sitting.
- Independently mobile
- Lifting and/or transporting up to 20lbs.