Call Center Office Specialist, Cardiology, Cardiac Access Center

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

• Eligible for up to a $1,000 Sign-On-Bonus if hired*

Baptist Health is hiring an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.

Office Specialist Job Responsibilities:

• Telephone protocols
• Serve as a liaison between our customers and our practice
• Manage a large amount of inbound and outbound calls in a timely manner
• Schedule appointments as needed
• Prepare patient charts prior to appointments
• Submit and obtain external medical records
• Coordinate with third party vendors to complete medical record requests
• Follow call scripts for handling different scenarios
• Identify customer needs and provide solutions
• Data entry tasks
• Provide excellent customer service
• Manage Medical Records onboase queue and index documents in EPIC
• Manage Medical Record Requests onbase queue and send requests to HIM
• Other duties as assigned

Experience Requirements:

• One-Two Years Front Desk Experience Preferred
• Experience Working in a Medical Office Preferred

Education & Credential Requirements:

• High School Diploma or GED Equivalent Required

If you are interested in this Full-Time Office Specialist position at the Baptist Cardiac Access Center, please apply today!

Primary Location:

BCI - Corporate Sq Blvd