Call Center Operator

Job Description:

Now Hiring Call Center Operator

Location: Monroe, LA

Pay Rate: $12.00 per hour

You Love the Chase, the Chat, and the "Cha-Ching!"

"Great stepping stone in my career. The training helped me learn how to balance outbound sales with customer support. I'd recommend them to anyone just starting in the industry." Sales Support Rep

Think fast, talk smart? Apply and prove it

Think fast, talk smart, and make every call count. As a Call Center Operator, you'll turn your confidence and drive into real results and real rewards.

Requirements:

• High school diploma or equivalent; additional education or certifications in customer service preferred
• Previous experience as a call center representative, answering service operator, or dispatcher a plus
• Strong verbal communication and active listening skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Proficiency with basic computer programs and data entry
• Exceptional attention to detail and problem-solving skills

Skills:

• Customer service orientation
• Strong organizational skills
• Ability to work under pressure and handle high call volumes
• Professional phone etiquette
• Basic technical proficiency for call management systems

Benefits:

• Weekly paychecks that don't play.
• Coverage that's got you - Medical, Dental, Vision + Life.
• 401(k) your way (totally optional).
• Sweet employee discounts.
• A team that supports each other.

Job Duties:

• Answer and manage incoming calls in a professional and courteous manner
• Accurately document caller information, requests, and service needs in the system
• Prioritize and dispatch calls to the appropriate department or team member based on urgency and protocols
• Monitor call statuses and provide timely updates to ensure resolution of client or customer needs
• Handle basic inquiries and provide information as needed
• Maintain confidentiality and adhere to company policies and procedures
• Report recurring issues or service delays to management for resolution

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.