Call Center Patient Access Representative II, Cardiology, Cardiac Access Center

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is hiring an experienced Patient Access Representative II for Baptist Heart Specialists - Cardiac Access Center! This is a Full-Time Days opportunity typically between 8:00 AM to 4:30 PM Monday through Friday, but we are very flexible with schedules.

As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face-to-face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non-clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center.

Patient Access Representative II Job Responsibilities:

• Managing a large amount of inbound and outbound calls in a timely manner
• Managing Central Scheduling Voicemail
• Scheduling patient appointments with BHS cardiologists
• Following call scripts for handling different scenarios
• Identifying customer needs and providing solutions
• Managing Scheduling OnBase queue and index documenting in EPIC
• Data Entry Tasks
• Routing calls as appropriate
• Providing Excellent Customer Service

Education & Credential Requirements:

• High School Diploma or GED Equivalent Required

Licensing & Credential Requirements:

• Certified Medical Assistant Preferred

If you are interested in this Full-Time Patient Access Representative II position at the Baptist Cardiac Access Center, please apply today!

Primary Location:

BCI - Corporate Sq Blvd