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Call Center/Patient Service Representative

TCA Health
  • Chicago, Illinois
    1 day ago

    Job Description

    Job Title: Call Center/Patient Service Representative 
    Department: Patient Service Representative
    Reports To: Patient Service Representative supervisor
    FLSA Status: F/T or P/T, Non -Exempt
    Pay Range: $17.50 -$20.00 

    About TCA
    TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers.

    TCA VALUES
    TCA C.A.R.E.S.
    • Compassion: We are kind, considerate, and caring.
    • Accountability: We take ownership for each person’s experiences.
    • Respect: We treat each person with dignity.
    •  Excellence: We seek the highest level of performance in all we do.
    • Service: We deliver high - quality services and access to care that uplifts our communities.
    POSITION SUMMARY

    We’re hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.  

    We’re seeking a Call Center Representative to join our Patient Service Representative team. You’ll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency. 

    Key Responsibilities 
    • Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information. 
    • Verify and update patient records, insurance, and demographics in the EHR. 
    • Provide friendly, respectful service to all callers.  
    • Provide basic clinic information (hours, services, providers) 
    • Handle patient concerns with empathy and escalate issues appropriately 
    • Document all call activity in the EHR system 
    • Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment. 

    Qualifications 
    • High school diploma or equivalent required. 
    • 1–2 years in call center, healthcare, or customer service setting. 
    • Strong communication and multitasking skills. 
    • Bilingual (Spanish/English) preferred. 
    • Familiarity with EHR systems and HIPAA a plus. 
    • EPIC knowledge preferred.  

    Why Join TCA Health  
    • Be a vital part of a mission-driven healthcare team 
    • Support quality access to care 
    • Competitive pay, benefits, and a respectful, compassionate work culture 
     

    Numbers & Facts

    LocationChicago, Illinois
    Websitehttps://www.tcahealth.org/careers/
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    Skills

    • Behavioral Healthunmatched
    • Benchmarkingunmatched
    • Calendar Managementunmatched
    • Call Centersunmatched
    • Communication Skillsunmatched
    • English Languageunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Healthcareunmatched
    • Healthcare Customer Serviceunmatched
    • High School Diplomaunmatched
    • Medical Record Systemunmatched
    • Medical Recordsunmatched
    • Metricsunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Patient Careunmatched
    • Primary Careunmatched
    • Spanish Languageunmatched
    • Telephone Skillsunmatched
    • Transformational Communications Architecture (TCA)unmatched

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