Call Center Receptionist- Full Time

DePaula Chevrolet is looking for a Receptionist for our Business Development Center.  This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department.  This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.

Responsibilities:

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up, and customer satisfaction.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team oriented.
• Previous customer service or receptionist experience is helpful but not required.

Benefits:

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

Compensation:

• $17.00 to $19.00 an hour.
• Weekly pay.

About the Company:

DePaula Chevrolet is a premier automotive dealership located in Albany, NY.  We pride ourselves on delivering exceptional customer service and quality vehicles.  Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in community of automotive sales and service.