CSR II - Contract TalentBurst, Inc.
Arlington, VA3 days agoRemote
- $18–$18.50 Per Hour
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Skills
- Billingunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Corporate Policiesunmatched
- Current Procedural Terminology (CPT)unmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Demographicsunmatched
- Detail Orientedunmatched
- Diagnosis-Related Group (DRG)unmatched
- English Languageunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Health Insuranceunmatched
- Healthcareunmatched
- Healthcare Customer Serviceunmatched
- High School Diplomaunmatched
- Hospitalunmatched
- Maintenance Servicesunmatched
- Medical Terminologyunmatched
- Medical Treatmentunmatched
- Multilingualunmatched
- Payment Processingunmatched
- Presentation/Verbal Skillsunmatched
- Privacy Controlsunmatched
- Schedule Developmentunmatched
- Spanish Languageunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Writing Skillsunmatched
Description
Customer Service Representative Healthcare
Remote Role
Duration: 6 months
Job Summary
We are seeking a Customer Service Representative to handle incoming calls and assist customers with questions, complaints, and service requests. The ideal candidate will have strong communication skills, attention to detail, and experience in a customer service or healthcare environment.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Work Environment
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Remote Role
Duration: 6 months
Job Summary
We are seeking a Customer Service Representative to handle incoming calls and assist customers with questions, complaints, and service requests. The ideal candidate will have strong communication skills, attention to detail, and experience in a customer service or healthcare environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly, accurately, and professionally.
- Assist customers, providers, physicians, hospitals, beneficiaries, and other healthcare partners.
- Develop and maintain knowledge of company policies, procedures, and services.
- Use automated systems to retrieve and document information and perform accurate data entry.
- Respond to inquiries received by phone, email, fax, or mail within required turnaround times.
- Verify healthcare services to support accurate payment processing.
- Review medical claims based on established CPT/DRG audit criteria and submit required billing information.
- Investigate, resolve, and escalate provider or customer issues as appropriate.
- Serve as a liaison between internal teams and external healthcare partners.
- Collect and enter demographic, provider, and procedure information to initiate cases.
- Meet or exceed established standards for call volume, quality, and service levels.
- Complete daily, monthly, and quarterly reports as required.
- Maintain confidentiality and comply with HIPAA and all applicable privacy and security policies.
- Maintain regular and reliable attendance and work scheduled hours as required.
Required Qualifications
- High School Diploma or equivalent.
- Minimum of 2 years of customer service experience.
- Strong verbal, written, and active listening skills.
- Strong attention to detail and data-entry accuracy.
- Ability to work effectively in a fast-paced, customer-focused environment.
Preferred Qualifications
- Knowledge of medical terminology or completion of medical terminology coursework.
- Knowledge of the health insurance industry.
- Previous healthcare customer service or provider support experience.
- Bilingual Spanish/English skills are a plus.
Work Environment
- Primarily a desk-based position requiring extended computer use.
- Must be able to work scheduled hours and meet daily job responsibilities in a timely manner.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Numbers & Facts
| Location | Remote, GA (Remote) |
| Industry | Computer/IT Services |
| Salary | $15.85–$19.81 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 2000 |
| Website | http://metasysinc.com/ |
About Company
With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.
Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.
We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.
Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.
If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.
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