This full-time Member Services Representative role involves handling member inquiries via phone, fax, mail, or electronic channels.
Essential duties include answering calls, resolving member issues professionally, explaining products and policies, and processing requests such as transfers, payments, and account maintenance.
Candidates must stay informed about credit union policies, promote services, and perform miscellaneous tasks like filing and data entry.
Schedule is Monday-Friday 9:30 AM to 6:00 PM, with alternating Saturdays. Benefits include paid time off, health insurance, 401(k), tuition reimbursement, and more.
Requirements include a high school diploma, at least 1-year financial institution experience, strong communication skills, accuracy, and the ability to work under pressure in a fast-paced environment.
Salary is $18.00/hour.