Job Description
Customer Service Representative (Call Center)
Position Overview
The Panther Group is seeking dependable, customer-focused Customer Service Representatives for a busy, on-site call center in Auburn, MA.
In this role, you will assist customers with account questions, payments, billing inquiries, and general customer service needs through phone, email, and chat. This is an excellent opportunity for someone who communicates professionally, learns new computer systems quickly, and enjoys helping customers resolve problems.
Training
New employees will complete approximately eight weeks of paid, on-site training.
#ZRPOF
Position Overview
The Panther Group is seeking dependable, customer-focused Customer Service Representatives for a busy, on-site call center in Auburn, MA.
In this role, you will assist customers with account questions, payments, billing inquiries, and general customer service needs through phone, email, and chat. This is an excellent opportunity for someone who communicates professionally, learns new computer systems quickly, and enjoys helping customers resolve problems.
Training
New employees will complete approximately eight weeks of paid, on-site training.
- Training Location: Auburn, MA
- Training Schedule: MondayFriday, 8:00 AM4:30 PM
- Reliable, consistent attendance throughout the training period is required.
- Handle inbound customer inquiries by phone, email, and chat
- Assist customers with account setup, updates, and maintenance
- Process payments and respond to billing questions
- Research and resolve account discrepancies and transaction issues
- Update customer contact information and account preferences
- Provide requested account documents and information
- Accurately document customer interactions in internal systems
- Meet established call-center performance and availability expectations
- Participate in quality assurance and call-monitoring programs
- Follow assigned schedules, breaks, and attendance requirements
- Complete filing, documentation, and other administrative tasks as needed
- Maintain professionalism during all customer interactions
- Fluency in English is required
- Bilingual English/Spanish or English/Portuguese skills are strongly preferred
- Previous customer service or call center experience is preferred
- Strong verbal and written communication skills
- Basic computer proficiency and accurate data-entry skills
- Ability to navigate multiple systems while speaking with customers
- Ability to multitask in a fast-paced call center environment
- Strong attention to detail and problem-solving skills
- Dependable attendance and punctuality
- Ability to work on-site in Auburn, MA for all scheduled shifts
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Numbers & Facts
| Location | Auburn, MA |
| Industry | Staffing/Employment Agencies |
| Salary | $16.50 |
| Company Size | 20 to 49 employees |
| Year Founded | 1992 |
| Website | http://thepanthergrp.com |
About Company
The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.
With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.
The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.
The Panther Group celebrates 25 years of recruitment and workforce solutions expertise.
Skills
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