We are seeking a friendly and professional Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be responsible for taking inbound calls as well as making a high volume of outbound calls (approximately 150–200 per day) to generate new business opportunities, re-engage past customers, and support growth across both our residential and commercial divisions.
This position is ideal for someone who is confident on the phone, comfortable with cold calling, and motivated by performance-based earnings.
Key Responsibilities
Make 150–200 outbound calls per day, including both warm and cold leads
Answer inbound calls and provide professional customer service
Identify customer needs and promote HVAC services, maintenance plans, and promotions
Generate and qualify new leads for residential and commercial opportunities
Schedule appointments and follow up with potential customers
Support business development initiatives and sales campaigns
Accurately document call activity and customer information in the CRM system
Represent the company professionally and consistently
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively