Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Place outbound calls
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is NOT a remote position. To apply please call Brandon at 218-297-0342
Numbers & Facts
Location
Brainerd, MN
Job Type
Full-time
Skills
Best Practicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Scripting (Scripting Languages)unmatched
Time Managementunmatched
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