Job Description
Company Description
Employment Type: Full-Time / Part-Time
Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you!
About Us:
We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.
Job Description
Key Responsibilities:
- Answer incoming phone calls in a courteous, professional manner
- Schedule, confirm, and reschedule patient appointments
- Provide information about our services, therapists, and clinic policies
- Verify insurance coverage and collect necessary patient details
- Assist with appointment reminders, follow-ups, and general inquiries
- Accurately enter and update patient information in the scheduling system
- Communicate effectively with clinical staff to ensure smooth workflow
Qualifications
- Previous experience in a medical call center or healthcare office (preferred but not required)
- Excellent verbal communication and customer service skills
- Strong attention to detail and ability to multitask
- Familiarity with medical terminology and insurance verification is a plus
- Proficient with computers, scheduling software, and basic office tools
- Bilingual (English/Spanish) a plus
Additional Information
- Competitive pay and growth opportunities
- Supportive and collaborative team environment
- On-the-job training and development
- Health benefits (for eligible employees)
- Meaningful work helping people improve their quality of life
Numbers & Facts
| Location | Brighton, MI |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Website | https://www.usph.com/ |
About Company
U.S. Physical Therapy is one of the largest publicly-traded, pure-play operator of outpatient physical and occupational therapy clinics.
The clinics provide pre- and post-operative care for a variety of orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. Each of USPh’s clinics are directed by a licensed physical therapist that drive patient volume via local physicians, former patients and other referral sources. Marketing representatives are used to further augment sales.
USPh has grown its business through a combination of de novo development and strategic acquisitions. The strategic acquisitions has accelerated the Company’s growth, and are structured with significant ownership retained by the practice owners and founders.
Skills
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