Reiter Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase MD location. This role will be responsible for greeting registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter Hill & Johnson has 3 office locations in Chevy Chase MD Falls Church VA and Washington D.C. The hours for this role would be a Monday-Friday position with the hours of 745 a.m.- 430 p.m.
Job Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Serves patients by greeting and helping them on the telephone scheduling appointments and maintaining records and accounts.
Welcomes patients and visitors on the telephone serves as the first touchpoint between the patient and the practice.
Performs all registration or verifies mobile registration for new patients and updates registration information for established patients.
Demonstrates effective handling of patient situations including upsetdissatisfied customers and works with other teams as needed to efficiently and effectively resolve customer needs.
Optimizes patients satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
Comforts patients by anticipating patients anxieties and answering patients questions.
Manages high volume of inbound and outbound calls in a timely manner.
Identifies customers needs clarifies information researches issues and provides solutions andor alternatives.
Maintains proper message documentation of patients requests and forwards to the appropriate party.
Reads understands and responds to all incoming Portal messages via Athena EMR system.
Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.
Builds sustainable relationships and engages customers by taking the extra mile.
Qualifications
High school diploma or GED required Associates degree preferred.
Minimum two 2 years of experience in a customer support role held in a medicalclinical office setting.
Experience with EMR computerized scheduling and registration systems including Athena Greenway and Phreesia.
Strong phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types.
Ability to multitask set priorities and manage time effectively.
Able to occasionally travel during the work week.
Benefits & Compensation
Health Dental and Vision Insurance
Health Savings Account HSA and Flexible Savings Account FSA Option
401k Retirement Plan company provided match after 1 year of employment
Life and Disability Insurances
Paid holidays & PTO
Compensation Range 19.00-23.00hr
Please note compensation is based on years of experience.
About Reiter Hill & Johnson
Reiter Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians four nurse practitioners a team of excellent sonographers a large support staff and the most-up-to-date equipment. For over forty years we have helped women in the Washington DC metropolitan area deliver healthy babies and live healthier lives. Reiter Hill & Johnson provides medical and surgical care focused on womens reproductive systems including preventative well woman care pregnancy and prenatal care childbirth screening and treatment of disease family planning and menopause. Learn more at www.rhjn-obgyn.com.
About Advantia Health
To provide the highest quality patient care available Reiter Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen answer questions completely and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care Advantia is pioneering care models that align incentives with the best interests of women and their families.
Please note Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. Advantia Health is an Equal Opportunity Employer that is committed to global diversity It is a place where good people want to work and customers want to continue to engage in EOE MFDV.