Call Centers, Call Volume, Communication Skills, Consulting, Customer Satisfaction, Customer Support/Service, Data Entry, Identify Issues, Multitasking, Problem Solving Skills, Resolve Customer Issues, Transaction Processing/Management
Call Center Representative
Location: Cincinnati, Ohio
Pay: $19–20/hour
Schedule: 1st shift, Monday–Friday
Type: Contract-to-hire
We are seeking experienced Call Center Representatives for a contract-to-hire opportunity with our client in the Cincinnati area. This role is ideal for candidates who thrive in fast-paced, high-volume environments and are passionate about delivering excellent customer service.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls (90–110+ daily)
- Assist customers with account inquiries, troubleshooting, and general support
- Resolve customer concerns, complaints, and service issues in a professional manner
- Document all interactions accurately in the system
- Process transactions and navigate multiple systems efficiently
- Escalate complex issues as needed while maintaining customer satisfaction
Qualifications:
- Must have prior high-volume call center experience
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Comfortable working with multiple systems and data entry
- Reliable and professional with strong attendance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled