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Call Center Representative

ARCO Home Services

Cleveland, OH

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JOB DETAILS
SALARY
$17–$20 Per Hour
SKILLS
Calendar Management, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Multitasking, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills, Track Customer Issues
LOCATION
Cleveland, OH
POSTED
1 day ago
Overview

At Apex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.

Schedule: Shift hours vary (multiple shift times available for both day and evening)
Location: In-person at our Warrensville Heights, Cleveland, OH office + some opportunities to work from homePay: $17-20 per hour, based on experience

What You'll Be Doing:
  • Answer incoming calls with professionalism, warmth, and efficiency
  • Schedule service appointments and maintenance appointments
  • Provide exceptional customer support by addressing inquiries and resolving issues
  • Maintain accurate records of customer interactions in our system
  • Communicate effectively with team members and departments to ensure smooth operations
  • Follow up with customers to ensure satisfaction and build lasting relationships
What You Will Bring:
  • Strong communication and problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • A positive, customer-first attitude and a team-oriented mindset
  • Basic computer skills and proficiency in scheduling software (training provided)
  • Previous customer service experience is preferred but not required - we will train the right candidate!
What We Offer:
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) with company match to invest in your future
  • Paid time off (PTO) and holidays for work-life balance
  • Flexible shift options
  • Ongoing training and career growth opportunities within the company
  • A fun, energetic, and supportive team environment

About the Company

A

ARCO Home Services

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