Call Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Specific Requirements
Must be familiar with Microsoft 365
Experience with SalesForce CRM a plus.
• Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment. o Incoming customer service calls, light scheduling of service requests o Sometime work is Fast-paced, steady, or unpredictable REQUIRED - High school Diploma or GED Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices ( . Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.
Whether you are a Fortune 500 company seeking skilled technical services to augment a major program, a small or midcap company looking for a suite of services to fill gaps in your organization, or a bright, motivated individual looking to join a vibrant, growing, and global enterprise, we invite you to explore our website and learn more about what makes Butler America unique.
Our company draws upon a rich heritage spanning 60 years while providing a wide range of innovative business models and delivery solutions to meet the human capital needs of the 21st century. We have bold plans to grow our business both organically and inorganically, and to expand our service offerings and industry verticals across several complementary, adjacent markets. It is an exciting time for the company.
Butler is optimally structured to provide Engineering Support Solutions, Telecom Solutions, Fleet Maintenance, IT/BPO Solutions and Global Solutions to companies worldwide through its distinct industry groups: Aerospace, Clean Technology, Wind Energy, Finance, Health Care, and Government