OverviewThis position supports the communication needs of the Medical Center staff, Physicians and their patients, the general public and answering services, by directing all telephone traffic to their appropriate locations in an efficient and courteous manner. This position also provides paging services for announcements, emergent conditions, physicians, and personnel contacts.QualificationsCertifications: , Education: , Work Experience: Customer serviceResponsibilitiesProvides efficient and timely call handlingMaintains a 95% average in answer timeMaintains a 95% average in being in the ON position on the switchboardHandles the customer's request and keeps the pace of the call moving and manages call time effectivelyDirects calls to the appropriate destinationDetermines the caller's needs and refer the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic. These occurrences are reported to the Lead Customer Service Representative or Manager for review and actionVerifies caller identity and provides accurate information to the customerDemonstrates good procedures skills; knows location of policy and procedures manualFollows call guidelines and scriptsUses systems tools (faxing, paging, status's, transfer/dial keys, etc.)Customer Interaction and RelationshipListens to and empathizes with customers; acknowledges customer concernsGathers information to determine customer's needsApplies problem solving skills and solved the inquiry effectively. Communicates information about the resolution of the inquiry to the customer clearly and completelyControls the pace and flow of the conversationResponds to Stats, Disasters, and Codes following policies and proceduresMonitors and responds to access controls, panic alarms, fire computer and alarms, intercoms and CCTV monitorsAcknowledges incoming Security calls or alarms and dispatches Security Officers to the appropriate locationsMaintains and enhances their knowledge and capabilities during emergency and non-emergency situations, performing multiple duties rapidly, calmly, and effectively to achieve the responses neededKeeps abreast on all call disasters and security policiesContacts appropriate personnel for all codes, disasters and statsCompensation and BenefitsThe compensation range for this position is $16.15 per hour - $26.16 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: human.resources@carle.com.#J-18808-Ljbffr