Call Center RepresentativeLocation: Cookeville, TN Pay: $20/hour Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-6:00 PM Position Type: Full-Time, On-SiteMake a Difference, One Call at a TimeAre you passionate about helping people and delivering exceptional service? TENCU is looking for a friendly, energetic, and solution-focused Call Center Representative to join our growing team at our Cookeville branch. You'll be the trusted voice our members rely on, helping them navigate their financial needs while creating positive experiences with every interaction. Whether you're building a career in financial services or bringing strong customer service experience to a new industry, we'd love to meet you!Why TENCU?At TENCU, our core values drive everything we do: Member-Centric, Integrity, and Innovation.We work hard, support one another, and celebrate successes along the way. If you're looking for a workplace that values collaboration, creativity, and professional growth, you'll fit right in.What You'll DoDeliver outstanding service by phone and emailAssist members with account maintenance and transactionsAnswer questions about products and servicesProcess consumer loan applications accurately and efficientlyResolve member concerns and strive for first-call resolutionBuild strong relationships through every interactionWhat We OfferCompetitive Pay Employer-Paid Medical, Dental & Vision Insurance, Generous 7% 401(k) Contribution, 11 Paid Holidays, Career Growth & Development Opportunities, and a Supportive Team EnvironmentWhat We're Looking ForHigh school diploma or equivalent At least 1 year of customer service experience Call center or financial institution experience preferred Bilingual (English/Spanish) skills are a plus Strong communication and multitasking abilitiesProfessional and positive phone presence Desire to help others and provide excellent serviceReady to Grow with Us?Join a credit union that invests in its employees, serves its members with purpose, and makes work enjoyable. Apply today and become part of the TENCU family!TEN Credit Union is an Equal Opportunity Employer.Position open to local Tennessee candidates only. No recruiters, please.
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